Great Features and Performance - Poor Software
Submitted by RickFromIL -
2/24/2020
Bought this range a few weeks ago and could not be happier with the cooking performance. Being an induction cooktop, the burners heat up very fast - reducing overall cooking time. We have found that we need a lower temperature setting on the burner than our old range required.
The oven cooks evenly and seems to be accurate in it's temperature setting. Our old oven often required additional cooking time, meaning that it either wasn't accurate in it's reading of the oven temperature, or, the temperature varied widely during cooking.
Two design features impacted our choosing this range. One was the 1/2" lip around the cooktop. This made it a great replacement for our Roper range, that also had a lip around the cooking surface. The new range fit seemlessly with our counter top and there was no open space between the cooktop and the counter for thing to fall into. Most manufacturers have abandoned the overhang on the sides and back of the cooking surface, requiring the customer to buy a separate trim kit to fill the gap. These often look tacked on.
The second feature was the overall depth of the range itself. We have a kitchen island comprised of two standard depth kitchen cabinets, a back, and a counter top. Most of the competing brands were deeper by several inches, which would have required significant modification of our island, and used more of our valuable kitchen floor space. The Samsung did require about a 1" trimming of the back of the cutout on the counter top, but otherwise slid into place. It looks like a built in cook top with an oven below.
We did have problems with the Smartthings software. The PlayStore told us that it was incompatible with our phone, which is a Samsung. Calling Samsung I got two opposing answers as to whether the software was compatible. Experience showed that it would not load on my phone.
I did get it working by sideloading the app from another source, and it has been working fine. Not sure how much I will actually use this feature, especially due to the fact that you have to press a button on the oven to put it into the mode where the software will control the oven, which pretty much means you have to pre-plan your preheating. Probably a safety thing, or a software limitation, who knows.
As a knit pick, we did notice that the electronic control panel is extremely sensitive to touch. Reaching for something on one of the back burners can easily start/stop the oven inadvertently with the touch of an apron. Fortunately it does beep to let you know you got too close!
Overall, this seems to be the perfect product for our needs. Love induction cooking; the oven is a big improvement; looks great; and installed with minimal change to our kitchen.
Great job Samsung! Just keep working on that software.
Originally posted on Samsung.com
Yes, I recommend this product
|